© 2017 by De'Lish Nails London.

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SHIPPING & RETURNS

Shipping Policy

We currently only ship to the UK, legislation regarding nail polish is tightly controlled in the UK -proper practice is always followed.

1 UK DELIVERIES

  • 1.1 We use Royal Mail for UK deliveries.

  • 1.2 For Standard delivery £1.99 [including free postage deliveries], our aim is to prepare your order and dispatch on the next working day [Monday to Friday excl. bank holidays], which means that you receive your order within 3 to 5 working days from the date it was dispatched. This may not always be possible depending on the volume of orders on our system, so if your order has not been dispatched within 3 working days, please contact us directly.

  • 1.3 Orders dispatched on a Royal Mail Service are NOT tracked and can take up to 5 working days to be delivered.

  • 1.4 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

  • 1.5 If you do not receive your order within 5 working days from the date of dispatch, please contact our Customer Services at delishnailslondon@gmail.com

  • 1.6 We will replace lost or damaged orders free of charge.

  • 1.7 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.


Return & Exchange Policy

 

  • I gladly accept returns and exchanges.

  • Just contact me within 7 days of delivery.

  • Ship items back to me within 14 days of delivery.

 

  • I don't accept cancellations, but please contact me if you have any problems with your order.

 

 

The following items can't be returned or exchanged

 

• Custom or personalised orders.

• Items on sale.

 

 

Conditions of return

 

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

 

Privacy policy

 

I will only use your shipping and billing address, and contact information:

 

• To communicate with you about your order.

• To fulfill your order.

• For legal reasons (like paying taxes).

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