Frequently asked questions
What is 10-free?
De'Lish Nails London prides itself on being a 10-free company, meaning that our polishes don't contain any Formaldehyde, DPB, Toluene, Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, Parabens, Fragrance and Animal Products. These ingredients are known as carcinogens and thankfully we have been able to remove them from our polishes without compromising the quality of our products.
Are your products cruelty-free?
Yes, we are a 100% cruelty-free company! We are vegan friendly so our products also do notcontain animal products.
How long will my products take to arrive?
Our standard turnover time is 3-5 days. Orders are sent out Monday-Friday. Please bear in mind that any orders placed on Friday will be processed the following Monday.
Do you ship internationally?
Sorry, unfortunately we are unable to offer international shipping at this time! De'Lish Nails London products are only available to those living in the UK.
My polish has arrived broken/damaged. What should I do?
Oh no! I'm sorry. I only use the best packaging and Royal Mail to ensure your package arrives safely. In the unlikely event this does happen, please contact me within 7 days of receipt at firstname.lastname@example.org with your name, order reference and a picture of the damaged goods. I will aim to replace it as soon as possible.
Before using your polish, please give the bottle a shake in order to mix the ingredients thoroughly as the pigments tend to settle during transportation. There is a stainless steel ball in each bottle to assist with mixing.
Store nail polish in a cool, dry place avoiding direct sunlight as this can shorten the shelf life.
Unused polishes tend to thicken over time. If this happens, please use a few drops of nail polish thinner to restore its texture. Do not use nail polish remover or acetone as this will greatly reduce the shelf life.
All ingredients used are sourced from reputable suppliers and all products meet EU cosmetic regulations.
Suspension base: Ethyl Acetate, Butyl Acetate, Nitrocellulose, Denatured Alcohol, Isopropyl Alcohol, Adipic Acid/Neopentyl Glycol/Trimelitic, Anhydride Copolymer, Triphenyl Phosphate, Trimethyl Pentanyl, Disobutyrate, Acrylates Copolymer, Silica, CI 60725
Gel shine base: Butyl Acetate, Ethyl Acetate, Nitrocellulose, Dipropylene Glycol Dibenzoate, Phthalic Anhydride/ Trimellitic Anhydride/Glycols Copolymer, Isopropyl Alcohol, Acrylates Copolymer, Stearalkonium Bentonite
Super gloss base: Butyl Acetate, Ethyl Acetate, Nitrocellulose, Adipic Acid/ Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Dipropylene Glycol Dibenzoate, Isopropyl Alcohol, Stearalkonium Bentonite, Acrylates Copolymer
Matte suspension base: Butyl Acetate, Ethyl Acetate, Nitrocellulose, Isopropyl Alcohol, Adipic Acid/Neopentyl
Glycol/Trimellitic Anhydride Copolymer, Acetyl Tributyl Citrate, Polyethylene, Silica, Stearalkonium Hectorite, Styrene/Acrylates Copolymer, Acetone, Stearalkonium Bentonite, Silica Dimethyl Silylate, Silica Silylate, Lecithin (Soya), CI 60725
My nail polish looks different to last time
I always try and replicate colours exactly, but our products are handmade in small batches, so please be aware that slight variation in colour may occur.